We're here to help.
Pick the channel that fits — most questions get a same-day reply.
Email support
For account issues, billing, and general questions. We aim to reply within one business day; faster on Business+ plans.
support@app.qurly.devIn-app help
Already signed in? Open a ticket directly from your account — we'll route it to the right team and pick up your account context automatically.
Open the help centerSales
Looking at Scale or Enterprise, considering SSO/SAML, or want a custom contract? Talk to our sales team.
sales@app.qurly.devAbuse & legal
Report a malicious link, copyright concern, or law-enforcement request.
Report at /abuseCommon questions
Quick answers to the things we get asked most.
I forgot my password.
Use the "Forgot password" link on the sign-in page. We'll email you a reset link that's good for 15 minutes.
How do I add team members?
From the in-app dashboard, go to Settings → Organization → Members. Members in your org can be assigned roles: owner, admin, editor, or viewer.
How do I delete my account?
From the in-app dashboard go to Settings → Account → Delete account. Account deletion is immediate and irreversible — your short links will stop redirecting and all data is purged within 7 days.
A short link of mine isn't working.
Check that your link is active in the dashboard and that the destination URL is reachable. If it's a custom-domain link, also verify the domain's DNS is still configured correctly. If everything looks right, email support with the short URL.
Is my analytics data deleted when I downgrade?
We retain analytics for the time window of your *current* plan. Downgrading to a plan with a shorter retention window means older data becomes inaccessible until you upgrade again.
Can I export my data?
Yes — every plan can export their links and click analytics from Settings → Export. CSV and JSON are supported.